Terms of service
Last updated: September 26, 2026
These Terms of Service set out the rules and conditions that apply when you access or use the Reilly & Nelson website, purchase products from us, or otherwise use our services.
Overview
This website is operated by Reilly & Nelson. Throughout the website, the terms "we," "us," and "our" refer to Reilly & Nelson.
Reilly & Nelson provides this website, together with the information, features, tools, products, and services available through it, subject to your acceptance of the terms, conditions, policies, and notices described here.
By accessing our website and/or purchasing products from us, you use our "Service" and agree to be bound by these Terms of Service, together with any additional policies or terms referenced in these Terms or made available through links on the website.
These Terms apply to all users of the website, including visitors, customers, vendors, merchants, and anyone who submits or contributes content.
Please read these Terms carefully before accessing or using our website. By using any part of the website, you agree to comply with these Terms. If you do not agree with them, you should not access the website or use our Services.
1. Online Store Terms
By agreeing to these Terms, you confirm that you have reached the legal age of majority in your country or place of residence, or that you have obtained permission from a parent or legal guardian where required.
You may not use our products, website, or Services for any unlawful or unauthorized purpose, and you must not violate any applicable laws in connection with your use of our Services.
A violation of these Terms may result in the immediate suspension or termination of your access to our Services.
2. General Conditions
We reserve the right to refuse service to any person at any time and for any lawful reason.
You understand that content you submit through the website, excluding payment card information, may be transmitted across different networks and may involve changes necessary to meet technical requirements.
Payment card information is encrypted during transmission.
3. Accuracy, Completeness, and Timeliness of Information
We make reasonable efforts to keep the information on our website accurate and current. However, we do not guarantee that all information made available through the Site will always be complete, accurate, or up to date.
Information provided on the website is intended for general informational purposes and should not be relied upon as the sole basis for making decisions where more complete or current information may be required.
4. Modifications to the Service and Prices
Product prices may be changed at any time without prior notice.
We also reserve the right to modify, suspend, or discontinue all or any part of the Service at any time without notice.
We will not be liable to you or any third party for price changes, modifications, suspensions, or discontinuation of the Service.
5. Products or Services
Certain products or services may only be available through our website.
These products or services may be offered in limited quantities and may only be eligible for return or exchange in accordance with our Return and Refund Policy.
We make reasonable efforts to display our products accurately. However, the appearance of colors or other product details may vary depending on your device or screen settings.
6. Accuracy of Billing and Account Information
We reserve the right to refuse, limit, or cancel any order placed with us.
If we make a change to or cancel an order, we may attempt to notify you using the email address, billing address, telephone number, or other contact information supplied with the order.
You agree to provide complete, accurate, and current purchase, billing, shipping, and account information for all transactions made through our website.
You are responsible for keeping your account and contact information up to date.
7. Optional Tools
From time to time, we may provide access to tools or services offered by third parties.
These tools may be provided on an "as is" and "as available" basis without warranties, representations, or endorsements from us.
Any use of optional third-party tools is at your own discretion and risk. You should ensure that you understand and agree to the terms under which those third parties provide their services.
8. Third-Party Links
Our website may contain links to third-party websites, services, or materials that are not owned, operated, or controlled by Reilly & Nelson.
We are not responsible for reviewing, verifying, or guaranteeing the accuracy, content, policies, products, or services offered by third parties.
Your interactions with third-party websites or services are subject to the terms and policies of those third parties.
9. User Comments and Submissions
If you send us feedback, suggestions, ideas, comments, proposals, or other materials, you agree that we may use, reproduce, edit, publish, distribute, or otherwise use those submissions without restriction, where permitted by law.
We are not obligated to keep submissions confidential, compensate you for them, or respond to them unless otherwise required by applicable law.
You agree not to submit content that is unlawful, abusive, defamatory, threatening, misleading, harmful, or that infringes the rights of another person.
You must also not submit malware, viruses, or other harmful code.
10. Personal Information
Any personal information you provide through our website or Services is handled in accordance with our Privacy Policy.
11. Errors, Inaccuracies, and Omissions
From time to time, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping costs, availability, or other information.
We reserve the right to correct errors, update information, or cancel orders if any information is inaccurate, including after an order has been submitted.
We may make these corrections or updates without prior notice where permitted by law.
12. Prohibited Uses
You may not use the website, its content, or our Services:
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For any unlawful or fraudulent purpose.
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To encourage others to participate in unlawful activities.
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To violate applicable laws, regulations, or legal requirements.
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To infringe intellectual property rights or other rights belonging to us or third parties.
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To harass, abuse, threaten, discriminate against, or harm another person.
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To submit false, misleading, or deceptive information.
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To upload or transmit viruses, malware, or other harmful code.
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To collect or track another person's personal information without authorization.
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To interfere with, disrupt, or attempt to bypass the security features of our website or Services.
We reserve the right to terminate or restrict your use of the Service if you engage in prohibited conduct.
13. Disclaimer of Warranties; Limitation of Liability
We do not guarantee that access to our website or Services will always be uninterrupted, timely, secure, or free from errors.
To the extent permitted by applicable law, the website, Services, and products made available through them are provided without warranties beyond those that cannot lawfully be excluded.
To the maximum extent permitted by law, Reilly & Nelson and its affiliates, employees, representatives, service providers, and business partners will not be responsible for indirect, incidental, special, consequential, or similar damages resulting from your use of, or inability to use, the website or Services.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
14. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Reilly & Nelson, S&S DotCom VOF, and their affiliates, employees, representatives, agents, contractors, licensors, and service providers from claims, losses, damages, liabilities, and expenses arising from your violation of these Terms or misuse of the website or Services.
15. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the greatest extent permitted by law.
The remaining provisions of these Terms will continue to remain valid and enforceable.
16. Termination
These Terms remain effective unless terminated by either you or us.
You may stop using our website and Services at any time.
We may suspend or terminate your access to the Services if we reasonably believe that you have violated these Terms or engaged in conduct that may harm our business, users, or third parties.
Any rights or obligations that by their nature should continue after termination will remain in effect.
17. Entire Agreement
These Terms of Service, together with any policies, notices, or operating rules published on our website, constitute the entire agreement between you and Reilly & Nelson regarding your use of the website and Services.
They replace any prior or contemporaneous agreements, communications, or proposals relating to your use of the Services.
18. Governing Law
These Terms shall be governed by and interpreted in accordance with applicable law.
Where mandatory consumer protection laws apply in your country or region of residence, nothing in these Terms is intended to limit any rights you may have under those laws.
19. Changes to Terms of Service
You may review the latest version of these Terms of Service at any time on this page.
We reserve the right to update, revise, or replace any part of these Terms by publishing changes on our website.
It is your responsibility to review this page periodically for updates. Your continued use of the website after changes are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
20. Contact Information
Questions regarding these Terms of Service may be sent to us using the contact information below.
Store name: Reilly & Nelson
Company name: S&S DotCom VOF
Company number: 42008203
Warehouse Address: 481 Wildwood Ave, Woburn, MA 01801, United States
Company Address: prof. Johanna Westerdijkstraat 74, Badhoevedorp, NH, 1171KM, Netherlands
Email: info@reillyandnelson.com
Phone number: +1 781-621-9775
Contact form: Click here
We aim to respond to your inquiries within 24 hours.
Customer Service Hours
Monday to Friday: 9am - 6pm (ET)
Saturday and Sunday: Closed