Payment Policy

Last updated: September 26, 2026

This Payment Policy explains the billing, payment, and transaction practices that apply when purchasing products from Reilly & Nelson.

1. Accepted Payment Methods

At Reilly & Nelson, we provide several secure payment options to make checkout simple and convenient.

We currently accept the following payment methods:

  • Visa
  • Mastercard
  • Discover
  • American Express
  • UnionPay
  • Apple Pay
  • Google Pay

Payments are securely processed through Whop. Reilly & Nelson does not directly view or store your complete credit or debit card information.

Prices may be displayed in your local currency during checkout where supported. Shipping is free on all eligible United States orders, and no additional taxes or duties are added at checkout for US orders — the amount displayed at checkout is the amount you pay.

Discount codes can be entered during checkout. Only one discount code may be applied to each order unless otherwise stated.

Any store credit issued by us will be provided in the form of a digital gift card and does not expire.

2. Payment Processing

  • Full payment is required when an order is placed.

  • Orders will only be processed and prepared for shipment after payment has been successfully received.

  • If your payment is declined, unsuccessful, or cannot be authorized, your order will not be confirmed.

  • We may contact you if additional information is required to complete or verify a transaction.

3. Pricing & Currency

  • All prices displayed on reillyandnelson.com are listed in United States Dollars (USD), unless otherwise indicated.

  • Product prices may be updated or changed at any time without prior notice.

  • Any applicable charges, taxes, or shipping fees will be displayed during checkout before your purchase is completed.

  • Free shipping applies to eligible orders within the United States in accordance with our Shipping Policy.

4. Secure Payment Processing

Protecting your payment information is important to us.

  • Reilly & Nelson uses secure checkout technology, SSL encryption, and established third-party payment providers to process transactions.

  • Payment information is transmitted securely through our payment processors.

  • We do not directly store your complete credit card or debit card details.

Although we use reasonable security measures, no electronic payment or data transmission system can be guaranteed to be completely secure.

5. Refunds & Chargebacks

Refunds are handled in accordance with our Return & Refund Policy.

If a refund is approved, it will normally be returned to the original payment method used for the purchase.

Unauthorized or fraudulent chargebacks may be disputed where appropriate.

If you believe there is an issue with a payment, refund, transaction, or order, we encourage you to contact us first at info@reillyandnelson.com so that our customer service team can assist you.

6. Fraud Prevention

To help protect our customers and business against fraud and unauthorized transactions:

  • Reilly & Nelson reserves the right to review, hold, refuse, or cancel orders that appear suspicious or potentially fraudulent.

  • We may request additional information or identity verification before approving certain transactions.

  • Additional verification may be required for high-value purchases or orders that trigger security checks.

  • Orders may be cancelled if we are unable to verify the payment or purchaser information.

Any fraud-prevention measures will be applied in accordance with applicable laws and regulations.

7. Contact Information

If you have questions regarding payments, billing, refunds, or transactions, please contact us using the information below.

Store name: Reilly & Nelson
Company name: S&S DotCom VOF
Company number: 42008203
Warehouse Address: 481 Wildwood Ave, Woburn, MA 01801, United States
Company Address: prof. Johanna Westerdijkstraat 74, Badhoevedorp, NH, 1171KM, Netherlands

Email: info@reillyandnelson.com
Phone number: +1 781-621-9775
Contact form: Click here

We aim to respond to your inquiries within 24 hours.

Customer Service Hours
Monday to Friday: 9am - 6pm (ET)
Saturday and Sunday: Closed