Privacy policy

Last updated: September 26, 2026

This Privacy Policy explains how Reilly & Nelson ("we," "us," or "our") collects, uses, stores, and shares personal information when you visit or make a purchase from https://reillyandnelson.com (the "Site"), or when you otherwise interact or communicate with us (collectively, the "Services").

Please review this Privacy Policy carefully so you understand how your personal information may be handled.

Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect updates to our business practices, Services, legal obligations, regulatory requirements, or other operational reasons.

When changes are made, the revised Privacy Policy will be published on the Site and the "Last updated" date will be updated accordingly.

How We Collect and Use Your Personal Information

To operate, provide, maintain, and improve our Services, we collect personal information from several sources, as explained below.

We may use your personal information to fulfill and manage orders, communicate with you, provide customer support, comply with applicable laws, enforce our terms and policies, prevent misuse or fraud, and protect our customers and business.

What Personal Information We Collect

Information You Provide Directly

Depending on how you use our Services, you may provide us with information such as:

  • Contact information, including your name, address, telephone number, and email address.

  • Order and transaction information, including billing details, shipping details, and payment confirmation.

  • Account information, such as usernames, passwords, and other security or authentication details.

  • Information you provide when contacting our customer service team or otherwise communicating with us.

Information Collected Automatically

When you visit or interact with our Site, certain information may be collected automatically through cookies, pixels, and similar technologies.

This may include information about your device, browser, IP address, Site activity, interactions, and usage or analytics data.

Information from Third Parties

We may also receive personal information from third parties that assist us in operating our Site and providing our Services.

These may include service providers, payment providers, fulfillment partners, advertising or marketing partners, analytics providers, and social media platforms.

How We Use Your Personal Information

We may use the personal information we collect for purposes including:

  • Processing, fulfilling, and delivering your orders, products, or services.

  • Sending communications relating to your account, purchases, orders, policies, or transactions.

  • Providing customer service and responding to questions, requests, or concerns.

  • Sending marketing or advertising communications where permitted by applicable law.

  • Detecting, investigating, and preventing fraud, abuse, unauthorized activity, and security incidents.

  • Meeting applicable legal, regulatory, tax, accounting, and compliance requirements.

Cookies

We use cookies and similar technologies to support the operation of our Site, improve your browsing experience, understand how visitors use our Services, perform analytics, and personalize content where appropriate.

You can manage or disable cookies through your browser settings. Please note that restricting or disabling certain cookies may affect the functionality or performance of parts of our Site.

How We Disclose Personal Information

We may disclose personal information to certain third parties where necessary to operate our business and provide our Services.

This may include:

  • Service providers and vendors that perform services on our behalf.

  • Business, advertising, and marketing partners.

  • Affiliates or related companies within our corporate structure.

  • Government agencies, regulators, law enforcement authorities, courts, or other parties where disclosure is required or permitted by law.

We do not sell or share sensitive personal information without your consent where consent is required by applicable law.

Third-Party Websites and Links

Our Site may contain links to websites, services, or platforms operated by third parties.

We do not control these third-party websites and are not responsible for their content, security, privacy policies, or data-handling practices.

We recommend reviewing the privacy policy of any third-party website before submitting personal information to them.

Children's Data

Our Services are not directed toward children, and we do not knowingly collect personal information from minors.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us so that you may request the deletion of that information where appropriate.

Security and Retention of Your Information

We use reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary to provide our Services, fulfill the purposes for which the information was collected, comply with legal or contractual obligations, resolve disputes, and enforce our agreements and policies.

Your Rights

Depending on your country, region, or applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include the ability to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate or incomplete personal information.

  • Request deletion of your personal information.

  • Request a copy of your information in a portable format.

  • Restrict or object to certain types of processing.

  • Withdraw your consent where processing is based on consent.

  • Submit a complaint to an appropriate data protection authority.

To exercise any applicable privacy rights, please contact us at info@reillyandnelson.com

We may need to verify your identity before completing certain requests in order to protect your information and prevent unauthorized access.

International Users

Your personal information may be transferred to, stored in, or processed in countries outside your country of residence.

Where such transfers occur, we will handle personal information in accordance with applicable privacy and data protection laws.

Contact Information

If you have questions about this Privacy Policy, your personal information, or your privacy rights, you may contact us using the details below.

Store name: Reilly & Nelson
Company name: S&S DotCom VOF
Company number: 42008203
Warehouse Address: 481 Wildwood Ave, Woburn, MA 01801, United States
Company Address: prof. Johanna Westerdijkstraat 74, Badhoevedorp, NH, 1171KM, Netherlands

Email: info@reillyandnelson.com
Phone number: +1 781-621-9775
Contact form: Click here

We aim to respond to your inquiries within 24 hours.

Customer Service Hours
Monday to Friday: 9am - 6pm (ET)
Saturday and Sunday: Closed