Shipping policy
At Reilly & Nelson, we aim to make the delivery process as clear and convenient as possible. We provide free shipping on all eligible orders shipped within the United States.
Shipping Locations
This Shipping Policy applies to orders delivered within the United States.
At this time, we do not offer international shipping.
Delivery Times
The estimated delivery schedule for orders is as follows:
Order Cutoff Time: 5:00 PM ET (Eastern Time, USA). Orders placed after the cutoff time will begin processing on the following business day, which may extend the expected delivery timeframe by one additional business day.
Order Handling Time: 1–2 business days, Monday through Friday. After your order has been processed, it will be handed over to one of our shipping partners.
Transit Time: 6–8 business days, Monday through Friday.
Estimated Delivery Time: Approximately 7–10 business days from the date your order is placed.
Please note that delivery estimates may occasionally be affected by carrier delays, weather conditions, holidays, or other circumstances outside our control.
Carrier Services
We work with established shipping carriers for deliveries within the United States, including:
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USPS
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UPS
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FedEx
The carrier used for your order may vary depending on the delivery destination and fulfillment requirements.
Shipping Costs
Free Shipping:
All orders shipped within the United States qualify for free shipping. No minimum purchase amount is required.
Paid Shipping:
We currently ship only within the United States and do not offer international delivery at this time.
Delivery Issues
If your order is delayed, appears to be lost, or you experience another delivery-related issue, please contact our customer service team as soon as possible.
We will assist you in reviewing the shipment and work with you to resolve the issue where possible.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
You can use the tracking number provided to follow the progress of your shipment through our order tracking page or the relevant carrier's tracking service.
Questions?
If you have questions about shipping, delivery times, tracking, or an existing order, please contact our customer service team.
We aim to respond to customer inquiries within 24 hours.
Contact Information
Store name: Reilly & Nelson
Company name: S&S DotCom VOF
Company number: 42008203
Warehouse Address: 481 Wildwood Ave, Woburn, MA 01801, United States
Company Address: prof. Johanna Westerdijkstraat 74, Badhoevedorp, NH, 1171KM, Netherlands
Email: info@reillyandnelson.com
Phone number: +1 781-621-9775
Contact form: Click here
We aim to respond to your inquiries within 24 hours.
Customer Service Hours
Monday to Friday: 9am - 6pm (ET)
Saturday and Sunday: Closed